Responsible Gaming

Gamble responsibly

Responsible gambling means making informed choices and keeping gambling within limits that are affordable, planned and comfortable for you. Before opening a game or placing a bet, decide how much time and money you are prepared to spend. Treat that amount as an entertainment cost, similar to spending on a meal, film or other leisure activity. Once your limit is reached, stop playing.

Gambling outcomes are based on chance. Previous results do not change the odds of future results, and a win is never guaranteed. There is no reliable system that can ensure a profit. Avoid viewing gambling as an investment, a source of income or a way to recover money that has already been lost. Chasing losses can lead to larger bets, longer sessions and further financial or personal harm.

Practical safer gambling habits

• Only gamble with money you can afford to lose after essential expenses, bills and other commitments have been covered.
• Set a spending limit before you start and do not increase it because you are losing or hoping for a win.
• Set a time limit for each session and take regular breaks away from the screen.
• Keep gambling separate from everyday spending by using a clear entertainment budget.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Never gamble when you are upset, tired, under the influence of alcohol or affected by medication.
• Do not gamble to escape stress, loneliness, boredom or other difficult feelings.
• Keep records of your deposits, withdrawals, wins and losses so that your activity remains visible.
• Avoid gambling if you are under the legal gambling age or are not permitted to gamble where you live.
• Talk openly with someone you trust if gambling starts to affect your mood, relationships, work or finances.

For players in Australia, gambling should only take place in a lawful manner and in accordance with applicable age and location requirements. You must be at least 18 years old to use gambling services. Do not allow another person to use your account, and take particular care to prevent children and young people from accessing gambling websites or devices.

Use the tools available to you

Safer gambling tools can help you maintain control, but they work best when used before a problem develops. The options available may depend on the service, account type and applicable requirements. Review the relevant account and gambling settings, and contact customer support through the available channel if you need help understanding or applying a control.

Deposit, spending and session controls

Where available, use deposit or spending limits to restrict the amount you can add or spend during a selected period. Choose an amount that fits comfortably within your entertainment budget. A limit is not a target, and reaching it is a reason to stop rather than a reason to increase it. Consider using time reminders, planned breaks and device settings to help manage the length of your sessions.

Time-outs and breaks

A short time-out can help you reset your routine and consider whether gambling remains enjoyable and affordable. Use a break when you notice that you are playing more often than planned, thinking about gambling throughout the day or feeling pressure to continue. During a break, remove gambling apps or shortcuts, avoid gambling-related content and spend time on other activities.

Self-exclusion

Self-exclusion is a stronger option for anyone who wants to stop gambling for a defined period or indefinitely. If you request self-exclusion, follow the instructions provided and do not try to open another account or use another person’s account to bypass the restriction. Self-exclusion may apply to a particular service or gambling environment, so consider whether you also need to arrange restrictions elsewhere.

A limit or self-exclusion request is an important personal decision. It may not cancel transactions that have already been processed, remove obligations created before the restriction took effect or prevent access to unrelated services. Read the applicable terms carefully and keep a record of your request. If you believe a control has not been applied correctly, raise the issue promptly through the available support process.

Recognise the warning signs

Problem gambling can affect anyone, including people who have gambled without difficulty in the past. The issue is not determined only by the amount of money spent. Frequency, time, secrecy, emotional impact and the effect on other parts of life are also important. Early action can reduce the chance of more serious harm.

You may need to take a break if you:

• Spend more time or money gambling than you intended.
• Increase your bets or deposits to feel the same excitement.
• Keep gambling after reaching a personal limit or after deciding to stop.
• Try to win back losses by placing larger or more frequent bets.
• Feel restless, irritable, anxious or low when you cannot gamble.
• Hide your gambling, minimise it or give misleading information about it.
• Borrow money, miss payments or use funds set aside for necessities.
• Lose interest in work, study, family, friends, sport or other activities.
• Argue with people close to you about gambling or its consequences.
• Think about gambling when you should be concentrating on other responsibilities.
• Feel that a major win would solve your financial or personal problems.
• Gamble to manage difficult emotions or to avoid dealing with problems.

One warning sign can be enough to justify a pause. You do not need to wait for a serious financial loss or relationship problem before seeking help. Stop gambling, use available account restrictions and speak with a trusted person. A qualified gambling counsellor or health professional can help you understand your options without judgement.

Support in Australia

Australian players can seek confidential assistance from gambling support and counselling services, community health providers, a general practitioner or another qualified health professional. Official Australian government and state or territory resources can help you locate appropriate support in your area. You can also speak with a trusted family member, friend or financial counsellor. If gambling is connected with thoughts of self-harm, immediate danger or a mental health emergency, contact emergency services or an urgent crisis support service in your area.

Protect your account and financial wellbeing

Responsible gambling also includes protecting your personal information, payment methods and account access. Use a strong, unique password and keep it private. Do not share login details, payment information or verification documents with another person. Log out on shared devices, keep your software updated and be cautious of messages asking you to provide passwords or security codes.

• Use only payment methods that belong to you and are authorised for your use.
• Review account activity and payment records regularly.
• Tell the service promptly if you notice activity you do not recognise.
• Do not let another person deposit, withdraw or gamble through your account.
• Keep your contact and verification information accurate where required.
• Consider speaking with a financial counsellor if gambling has affected bills, debts or household spending.
• Do not respond to anyone promising guaranteed wins, certain results or a way to recover losses.

Wild Robin Casino may apply safer gambling measures, verification procedures, account restrictions or other controls where required by applicable rules and its policies. These measures are designed to support a safer environment, but no online gambling service can remove every risk. You remain responsible for making informed decisions, following applicable terms and using the controls that are appropriate for you.

If you are concerned about your gambling, act early. Stop your current session, withdraw from further play where appropriate, review your limits and request a time-out or self-exclusion. Support is available, and asking for help is a practical step towards regaining control.