Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what information is required to meet security and legal obligations. Wild Robin Casino may collect information that you provide directly, information created through your account activity and technical information collected when you use the website.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, username, account preferences and other information needed to operate your player account. We may also handle information relating to responsible gambling settings, account restrictions, support enquiries and communications with you.

Verification information

To verify identity, eligibility, account ownership or the legitimacy of activity, we may request verification documents and related information. This can include information shown on identity documents, proof of address, images or other materials needed for checks. Verification information is handled for account security, anti-fraud procedures and compliance with applicable obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, gameplay, account balances, payment methods, transaction history and related checks. Payment providers may process payment details in accordance with their own privacy policies. Where appropriate, we may receive confirmation or limited payment information rather than complete payment credentials.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location based on technical data, referral information and dates or times of access. We may also collect information about how you interact with website features, account pages and communications.

Information from other sources

In some circumstances, information may be received from service providers, payment partners, verification services, fraud prevention services or other parties involved in providing and securing the website. We expect information received from such sources to be handled for legitimate and relevant purposes.

How information is used

Personal information is used to provide, maintain and improve the website and casino services. The purposes for which information may be handled include the following:

• Creating, managing and securing your player account.
• Processing account activity, payments, withdrawals and other requested transactions.
• Completing identity, age, eligibility, verification and account ownership checks.
• Detecting, preventing and investigating fraud, money laundering, collusion, abuse, security incidents and other unlawful or suspicious activity.
• Providing customer support, responding to questions and resolving account or transaction issues.
• Communicating with you about your account, website functions, service notices, security matters and changes to relevant terms or policies.
• Sending marketing communications where permitted and where you have provided or otherwise have the required choice or consent. You can withdraw consent to marketing as described below.
• Understanding website use, testing features, improving performance and developing safer and more accessible services.
• Meeting legal, regulatory, accounting, auditing, security and record-keeping obligations.

We may combine information from different sources where this is reasonably necessary for these purposes. Access to personal information is limited to people and service providers who need it for their work, subject to appropriate confidentiality and security expectations. Information may be shared with payment, identity verification, fraud prevention, technology, customer support, hosting, analytics or professional service providers where required to operate and protect the website. Information may also be disclosed where necessary to comply with a lawful request, protect users or the public, investigate suspected wrongdoing, enforce applicable terms or protect the rights and security of the service.

We do not use personal information for unrelated purposes without an appropriate reason or notice where required. Where consent is the basis for a particular use, you may withdraw that consent, although withdrawal may not affect processing already completed and may not be possible where another lawful reason applies.

Marketing communications

If you receive promotional communications, you can opt out by using the unsubscribe option in the message or by contacting support@wildrobincasino.wtf. Service messages about your account, transactions, security or important website changes may still be sent when necessary, even if you have opted out of marketing.

Cookies, security and sharing

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, understand website traffic and improve performance. Some cookies may be necessary for core features, while others may help with analytics, personalisation or communications. The information collected through cookies may be linked with other technical or account information where appropriate.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended, and you may need to enter preferences again. Browser controls differ, so check the settings or help information for the browser and device you use.

Security measures

We use reasonable technical, organisational and operational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication procedures and staff or supplier confidentiality requirements. No website, device, transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep account details confidential and contact support promptly if you suspect unauthorised access.

Service providers and overseas handling

Some functions may be provided by specialist suppliers or technology partners. Those parties may access or process information only as needed to provide their services, support security or meet applicable obligations. Depending on the service and the location of the provider, information may be processed or stored outside Australia. We seek to use appropriate safeguards and expect relevant providers to handle information securely and consistently with their obligations.

How long information is kept

Information is retained only for as long as reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, financial records, audits and legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact support@wildrobincasino.wtf to request access to your information, ask for incorrect or incomplete information to be corrected, request deletion of your data, or withdraw consent to marketing communications. Please clearly describe your request and include enough information for us to understand what you need.

• Access: ask for a copy of, or information about, personal data associated with your account.
• Correction: ask us to update information that is inaccurate, incomplete or out of date.
• Deletion: ask for personal data to be deleted where there is no continuing reason for it to be retained.
• Marketing consent: withdraw consent or opt out of promotional communications at any time.
• Information about handling: ask questions about how your information is collected, used or shared.

For security, we may need to verify your identity before completing a request. This helps prevent personal information from being disclosed to the wrong person. We may ask for clarification where a request is broad or unclear. A request may be limited or declined where fulfilling it would conflict with legal obligations, fraud prevention, security requirements, the rights of another person or the need to retain records. If this occurs, we will aim to explain the relevant reason in general terms.

We aim to handle privacy requests fairly and within a reasonable period. If you are concerned about the way your information has been handled, contact support@wildrobincasino.wtf first so the issue can be reviewed. You should not send unnecessary sensitive information by email, and you should never include a password in a privacy request.

Children and account information

The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly seek personal information from people who are not eligible to create or use an account. If you believe information has been provided by an ineligible person, contact support@wildrobincasino.wtf so the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, our services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the effective date or other notice where appropriate. We encourage you to review the policy periodically. Continuing to use the website after an update may indicate acceptance of the revised policy where this is permitted.